Q. Does your company offer high quality merchandise?
A. At OurBirdBiz.com we strive to locate and offer the finest quality birdhouses and birdfeeders. We are always on the lookout for new, high quality items to offer to our customers.
Q. How is my item(s) shipped?
A. We use UPS,USPS or Fed Ex depending on size and weight of item(s).
Q. How does Paypal work?
A. Simply click on payment button. You will be taken to the Paypal Website where you will complete a secure payment form. After completion of the form, follow the prompts and you'll be returned to our website where your payment will be transmitted to us within seconds. You DO NOT have to be a Paypal member to use this safe, secure service.
Q. What are your shipping and handling rates?
A. All items are $9.95 per $100.00 retail cost. Shipping based on total retail cost ( $0 - $100 in total retail is $9.95 even if it includes more than one item) plus a $3.00 handling fee per item.
Q. What is your return policy?
A. We strive to achieve 100% customer satisfaction by offering quality products. We realize, however, that sometimes a product is not what you expected. If you wish to return an item within 30 days of your purchase you may do so and receive a credit toward another item; or receive refund of the purchase price. (Shipping costs are not refundable.)
Q: Once purchased, when will I receive my product(s)?
A: You will receive your order 7-14 days from when you place your order; however, special handmade birdfeeders or birdhouses may take up to 4 weeks for delivery.
Q: Do I have to pay sales tax on my purchase?
A: No, unless you're purchasing within Virginia.
Q: What is your privacy policy?
Q: How can I contact customer service?
A: Please contact us with your questions, comments, or concern will be handled within 2 business days.
Q. Can I order by mail and pay with a check?
A. Yes, but it will take about a week longer. Go through the checkout process online until you get to the screen that asks for credit card information. Print the screen and use that as your order form. Send a copy of that form, along with a check, to Lynchester Enterprises, 9537 Gregory's Charter Drive, Richmond, VA 23236.
